Design and evaluation of a balanced scorecard to measure the impact of COVID-19 on a Mexican higher education institution
DOI:
https://doi.org/10.47756/aihc.y9i1.165Keywords:
Balanced Scorecard, COVID-19 impact, Mental Health and Well-Being, Survey Data Analysis, Higher Education, Usability ValidationAbstract
The COVID-19 pandemic has highlighted the importance of effectively monitoring and understanding its impact on the general population, especially regarding mental health and well-being. The isolation measures implemented during the lockdown significantly affected people's lives by changing habits and circumstances. To address this challenge, this project aims to develop a comprehensive Balanced Scorecard for data gathered through surveys from higher education students at a Mexican university.
This study aims to validate the usability of the Balanced Scorecard for users and ensure that it effectively meets their needs. The project encounters significant challenges, such as ensuring the quality and accuracy of collected data and addressing potential data cleansing issues. However, the insights generated could be crucial for decision-making in future pandemics and epidemics.
Downloads
References
Abras, C., Maloney-Krichmar, D. and Preece, J. 2004. User-Centered Design. Encyclopedia of Human-Computer Interaction. W. Bainbridge, ed. Sage Publications.
Aristovnik, A., Keržič, D., Ravšelj, D., Tomaževič, N. and Umek, L. 2020. Impacts of the COVID-19 Pandemic on Life of Higher Education Students: A Global Perspective. DOI: https://doi.org/10.20944/preprints202008.0246.v1
Brooke, J. 1996. SUS-A quick and dirty usability scale. Usability evaluation in industry. P.W. Jordan, ed. Taylor & Francis.
Brooks, S.K., Webster, R.K., Smith, L.E., Woodland, L., Wessely, S., Greenberg, N. and Rubin, G.J. 2020. The psychological impact of quarantine and how to reduce it: rapid review of the evidence. The Lancet. 395, 10227 (Mar. 2020), 912–920. DOI:https://doi.org/10.1016/S0140-6736(20)30460-8. DOI: https://doi.org/10.1016/S0140-6736(20)30460-8
Cao, W., Fang, Z., Hou, G., Han, M., Xu, X., Dong, J. and Zheng, J. 2020. The psychological impact of the COVID-19 epidemic on college students in China. Psychiatry Research. 287, (May 2020), 112934. DOI:https://doi.org/10.1016/j.psychres.2020.112934. DOI: https://doi.org/10.1016/j.psychres.2020.112934
Cortés-Álvarez, N.Y., Piñeiro-Lamas, R. and Vuelvas-Olmos, C.R. 2020. Psychological Effects and Associated Factors of COVID-19 in a Mexican Sample. Disaster Medicine and Public Health Preparedness. 14, 3 (Jun. 2020), 413–424. DOI:https://doi.org/10.1017/dmp.2020.215. DOI: https://doi.org/10.1017/dmp.2020.215
CPDI 2023. Auditoría de matrícula 2022. Coordinación de Planeación y Desarrollo Institucional.
Department of Psychiatry, Marmara University Pendik Training and Research Hospital, Istanbul, Turkey, Bulut, N.S., Yorguner, N., Department of Psychiatry, Marmara University School of Medicine, Istanbul, Turkey, Akvardar, Y., and Department of Psychiatry, Marmara University School of Medicine, Istanbul, Turkey 2021. Impact of COVID-19 on the Life of Higher-Education Students in İstanbul: Relationship Between Social Support, Health-Risk Behaviors, and Mental/Academic Well-Being. ALPHA PSYCHIATRY. 22, 6 (Nov. 2021), 291–300. DOI:https://doi.org/10.5152/alphapsychiatry.2021.21319. DOI: https://doi.org/10.5152/alphapsychiatry.2021.21319
Dindler, C., Smith, R. and Iversen, O.S. 2020. Computational empowerment: participatory design in education. CoDesign. 16, 1 (Jan. 2020), 66–80. DOI:https://doi.org/10.1080/15710882.2020.1722173. DOI: https://doi.org/10.1080/15710882.2020.1722173
Ferreira, J.M., Acuña, S.T., Dieste, O., Vegas, S., Santos, A., Rodríguez, F. and Juristo, N. 2020. Impact of usability mechanisms: An experiment on efficiency, effectiveness and user satisfaction. Information and Software Technology. 117, (Jan. 2020), 106195. DOI:https://doi.org/10.1016/j.infsof.2019.106195. DOI: https://doi.org/10.1016/j.infsof.2019.106195
Fu, W., Yan, S., Zong, Q., Anderson-Luxford, D., Song, X., Lv, Z. and Lv, C. 2021. Mental health of college students during the COVID-19 epidemic in China. Journal of Affective Disorders. 280, (Feb. 2021), 7–10. DOI:https://doi.org/10.1016/j.jad.2020.11.032. DOI: https://doi.org/10.1016/j.jad.2020.11.032
Gonzalez, T., De La Rubia, M.A., Hincz, K.P., Comas-Lopez, M., Subirats, L., Fort, S. and Sacha, G.M. 2020. Influence of COVID-19 confinement on students’ performance in higher education. PLOS ONE. 15, 10 (Oct. 2020), e0239490. DOI:https://doi.org/10.1371/journal.pone.0239490. DOI: https://doi.org/10.1371/journal.pone.0239490
Hernández-Díaz, Y., Genis-Mendoza, A.D., Ramos-Méndez, M.Á., Juárez-Rojop, I.E., Tovilla-Zárate, C.A., González-Castro, T.B., López-Narváez, M.L. and Nicolini, H. 2022. Mental Health Impact of the COVID-19 Pandemic on Mexican Population: A Systematic Review. International Journal of Environmental Research and Public Health. 19, 11 (Jun. 2022), 6953. DOI:https://doi.org/10.3390/ijerph19116953. DOI: https://doi.org/10.3390/ijerph19116953
Ibarra-Nava, I., Cardenas-de la Garza, J.A., Ruiz-Lozano, R.E. and Salazar-Montalvo, R.G. 2020. Mexico and the COVID-19 Response. Disaster Medicine and Public Health Preparedness. 14, 4 (Aug. 2020), e17–e18. DOI:https://doi.org/10.1017/dmp.2020.260. DOI: https://doi.org/10.1017/dmp.2020.260
Jeff Sauro 2011. Measuring Usability with the System Usability Scale (SUS). MeasuringU.
Jiang, M., Sun, D., Li, Q. and Wang, D. 2020. The usability of ventilator maintenance user interface: A comparative evaluation of user task performance, workload, and user experience. Science Progress. 103, 4 (Oct. 2020), 003685042096288. DOI:https://doi.org/10.1177/0036850420962885. DOI: https://doi.org/10.1177/0036850420962885
Joaquin Damas, E., Dahal, S., Rivera Aguilar, A.G., Garcia Morales, J., Sattenspiel, L., Mamelund, S.-E. and Chowell, G. 2023. Attitudes and behaviors of university students during the COVID-19 pandemic in a predominantly Indigenous population in Mexico: a survey study. Discover Social Science and Health. 3, 1 (Aug. 2023). DOI:https://doi.org/10.1007/s44155-023-00050-4. DOI: https://doi.org/10.1007/s44155-023-00050-4
Kaplan, R.S. 2009. Conceptual Foundations of the Balanced Scorecard. Handbooks of Management Accounting Research. Elsevier. 1253–1269. DOI: https://doi.org/10.1016/S1751-3243(07)03003-9
Kaplan, R.S. and Norton, D.P. 1992. The balanced scorecard: measures that drive performance. Harvard Business Review. 70, 1 (1992).
Malo Álvarez, S., Maldonado-Maldonado, A., Gacel-Ávila, J. and Marmolejo, F. 2020. Impacto del COVID-19 en la educación superior en México. Revista de Educación Superior en América Latina. DOI: https://doi.org/10.14482/esal.8.378.72
Marcilly, R., Ammenwerth, E., Roehrer, E., Pelayo, S., Vasseur, F. and Beuscart-Zéphir, M.-C. 2015. Usability Flaws in Medication Alerting Systems: Impact on Usage and Work System. Yearbook of Medical Informatics. 24, 01 (Aug. 2015), 55–67. DOI:https://doi.org/10.15265/IY-2015-006. DOI: https://doi.org/10.15265/IY-2015-006
Pieh, C., Budimir, S., Delgadillo, J., Barkham, M., Fontaine, J.R.J. and Probst, T. 2021. Mental Health During COVID-19 Lockdown in the United Kingdom. Psychosomatic Medicine. 83, 4 (May 2021), 328–337. DOI:https://doi.org/10.1097/PSY.0000000000000871. DOI: https://doi.org/10.1097/PSY.0000000000000871
Ruelas, F.A.F., Santana-Mancilla, P.C., Castro, L.A., Mendoza, A.P.C., Herrera-Morales, J.R. and Acosta-Diaz, R. 2021. Designing a balanced scorecard as support to educational management in higher education institutions. 2021 Mexican International Conference on Computer Science (ENC) (Morelia, Mexico, Aug. 2021), 1–5. DOI: https://doi.org/10.1109/ENC53357.2021.9534796
Santana-Mancilla, P.C., Garcia-Ruiz, M.A., Acosta-Diaz, R. and Juarez, C.U. 2012. Service Oriented Architecture to Support Mexican Secondary Education through Mobile Augmented Reality. Procedia Computer Science. 10, (2012), 721–727. DOI:https://doi.org/10.1016/j.procs.2012.06.092. DOI: https://doi.org/10.1016/j.procs.2012.06.092
Santana-Mancilla, P.C., Rodriguez-Ortiz, M.A., Garcia-Ruiz, M.A., Gaytan-Lugo, L.S., Fajardo-Flores, S.B. and Contreras-Castillo, J. 2019. Teaching HCI Skills in Higher Education through Game Design: A Study of Students’ Perceptions. Informatics. 6, 2 (May 2019), 22. DOI:https://doi.org/10.3390/informatics6020022. DOI: https://doi.org/10.3390/informatics6020022
Son, C., Hegde, S., Smith, A., Wang, X. and Sasangohar, F. 2020. Effects of COVID-19 on College Students’ Mental Health in the United States: Interview Survey Study. Journal of Medical Internet Research. 22, 9 (Sep. 2020), e21279. DOI:https://doi.org/10.2196/21279. DOI: https://doi.org/10.2196/21279
Wijayarathna, C. and Arachchilage, N.A.G. 2019. Why Johnny can’t develop a secure application? A usability analysis of Java Secure Socket Extension API. Computers & Security. 80, (Jan. 2019), 54–73. DOI:https://doi.org/10.1016/j.cose.2018.09.007. DOI: https://doi.org/10.1016/j.cose.2018.09.007
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Diego A. Gentner-Polanco, María J. Ávila-Amezcua, Brandon G. Tapia-Hernández, Gerardo Chowell-Puente, Svenn-Erik Mamelund, Pedro C. Santana-Mancilla

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
AMexIHC make every effort to ensure the accuracy and rigour of all the information (the "Content") contained in out publications. However, AMexIHC and our representatives make no representations or warranties whatsoever as to the accuracy, completeness, or suitability for any purpose of the Content. Any opinions and views expressed in this publication are the opinions and views of the authors, and are not the views of or endorsed by AMexIHC. The accuracy of the Content should not be relied upon and should be independently verified with primary sources of information.