AI Companions in Ride-Hailing: Enhancing Sense of Safety with Voice Chatbots

Authors

  • Rocio E. Alvarado Contreras UADC
  • Lizbeth Escobedo Dalhousie University
  • Jessica Beltrán Universidad Autonoma de Coahuila

DOI:

https://doi.org/10.47756/aihc.y9i1.138

Keywords:

People’s safety, Ride-hailing, Large Language Models, System Evaluation, Voice chat bot, Artificial Intelligence

Abstract

In this paper, we present the development and formative evaluation of AI Companion, a voice chatbot based on Artificial Intelligence Large Language Models designed to enhance users' perception of safety and control during transportation using ride-hailing apps or similar services. We conducted a study with 10 participants to understand their travel experiences and evaluate the AI Companion's ability to maintain coherent conversations, simulating a phone call. Our findings indicate that participants generally liked the system. However, we provide several recommendations for significant improvements to the AI Companion.

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References

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Published

2024-11-30

How to Cite

[1]
Alvarado Contreras, R.E. et al. 2024. AI Companions in Ride-Hailing: Enhancing Sense of Safety with Voice Chatbots. Avances en Interacción Humano-Computadora. 9, 1 (Nov. 2024), 11–15. DOI:https://doi.org/10.47756/aihc.y9i1.138.

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Research Papers

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